Refund Policy

At Do Picks, we aim to provide you with high-quality products and an excellent shopping experience. If you’re not completely satisfied with your purchase, we’re here to help. Please review our Refund Policy below for details on returns, refunds, and exchanges.

1. Returns

  • Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Timeframe: You must initiate your return within 30 days of receiving your order.
  • Non-Returnable Items: Certain items, such as perishable goods, custom products, or digital downloads, are not eligible for returns. Please check the product description for exceptions.

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
  • If rejected, we will provide a detailed explanation.

3. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check with your bank or credit card provider, as processing times may vary.
  • Contact us at [Insert Contact Email], and we’ll assist you in resolving the issue.

4. Exchanges

We replace items if they are defective, damaged, or incorrect. If you need to exchange a product, contact us at [Insert Contact Email] within 30 days of receiving your order. We’ll guide you through the exchange process.

5. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for the cost of return shipping, except in cases of defective, damaged, or incorrect items.
  • Prepaid Return Label: In eligible cases (defective or damaged items), we will provide a prepaid return shipping label.

6. Cancellations

  • You can cancel your order within 24 hours of placing it for a full refund.
  • After 24 hours, if your order has already been processed or shipped, you will need to initiate a return once the item arrives.

7. Contact Us

If you have any questions about our Refund Policy or need assistance with your return, please contact us:

  • Email: dopicksog@gmail.com
  • Phone: +91 79073 15597

We’re committed to ensuring your satisfaction and appreciate your trust in Do Picks.