Return Policy
At Do Picks, we strive to ensure your satisfaction with every purchase. If you're not entirely satisfied with your order, our Return Policy is designed to make the process as simple and hassle-free as possible.
1. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The item must be unused, in its original condition, and in the original packaging.
- The return request must be made within 30 days of receiving your order.
- Certain items, such as custom-made products, perishable goods, or digital downloads, may not be eligible for returns. Please review the product description for any exclusions.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact our support team at [Insert Contact Email] or [Insert Contact Form Link] with your order details and reason for the return.
- Once approved, you will receive detailed instructions on how to return the product, including the return shipping address.
3. Return Shipping
- Customer Responsibility: You are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
- Prepaid Shipping Labels: If your item qualifies (e.g., damaged or incorrect), we will provide a prepaid return label.
4. Inspection and Approval
Once we receive your returned item:
- Our team will inspect the product to ensure it meets the return eligibility criteria.
- If approved, we will process your return.
5. Refunds
- Approved returns will be refunded to your original payment method within 7-10 business days after we process your return.
- Refunds will exclude original shipping fees, unless the return is due to our error (e.g., defective or incorrect item).
6. Exchanges
If you wish to exchange an item, please indicate this when contacting us. Exchanges are subject to product availability.
7. Non-Returnable Items
The following items are not eligible for returns:
- Custom or personalized products.
- Perishable goods (e.g., food items).
- Items marked as “Final Sale” in the product description.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost to you.
9. Contact Us
For any questions or assistance with returns, feel free to reach out:
- Email: support@dopicks.com
- Phone: +91 79073 15597
We’re here to ensure your shopping experience with Do Picks is smooth and worry-free.